Returns & Refunds

Returns & Refunds

At Alvinno we understand that sometimes you may not be entirely satisfied with your purchase. Know that we are here to assist you in any manner that we can. Below you can find all the required information in case you still want to return your Alvinno purchase.

Cooling-off period

You have the right to retract (cancel) your purchase within 14 days of receiving the order. If your order includes multiple items, the 14 days cooling-off period starts the day after you have received all the ordered items.

Evaluation

You are permitted to unbox and inspect your purchase within the cooling-off period. To retain your right for a full refund, please handle the products with care while unboxing and inspecting, and (unless agreed upon) avoid installing and using the products. We reserve the right to withhold part of or the full refund should the returned goods be found to be damaged or unusable as the result of going beyond what is necessary to evaluate it.

Returns

You can return your purchase by one of the following methods:

  1. Within the cooling-off period, simply contact us directly or initiate the process yourself. We will get back to you once we have received your request. This method entitles you to a free return (we will provide you with a free return label) and gives you another 14 days to actually send your order back.
  2. Return your purchase, within the cooling-off period to:
    Zelfopslag Almere
    t.a.v. Trinno B.V.
    Koningsbeltweg 74
    1329 AK Almere
    The Netherlands

    By using the second method, you are required to inform us about your decision to return your purchase either directly by clicking here or by attaching a withdrawal letter to the returned product (you may use this model withdrawal form). If you inform us about your decision to return your purchase before shipping, you will be granted another 14 days to send your order back to us. The shipping costs are for your own account.

To retain your right for a full refund, please make sure the returned product is complete and includes all accessories (e.g. filters, faucets, tubes and valves). We also highly recommend returning the product in its original shipping box and packaging as it is more suitable to protect it during transport.

Refunds

We will refund the entire purchase amount (including any shipping and transactions costs) as quickly as possible, but at the latest within 14 days of having received the cancellation notice. We may, however, wait with reimbursement until we have received the products, or until you have demonstrated that you have shipped them. Refunds are made using the same payment method as the original receipt of funds.