Order & Payment
We are pleased that you are considering shopping from Alvinno.
Alvinno currently accepts orders from Belgium, Germany, Luxembourg, Netherlands and the United Kingdom. Below more information is given about ordering and paying at Alvinno.com.
Ordering and shipping
We have made every effort to make ordering from Alvinno fast and convenient. To place an order, simply visit our webshop, add the desired product(s) to your cart and proceed to checkout. Once your order has been received by us, we will send you an email confirmation. If at any time, you need to change any information regarding your order, please contact us either directly or through the customer section of our site.
Orders are usually processed and shipped within 2 business days. A shipping notification email with tracking number is also sent to you after order shipment. For delivery details consult the table below.
|Country||Carrier||Estimate delivery time||Costs|
|Belgium||PostNL||1 business day||starting from € 11|
|Germany||DHL||3 business days||starting from € 9.5|
|Luxembourg||PostNL||1 business day||starting from € 13|
|Netherlands||PostNL||1 business day||starting from € 7.5|
|United Kingdom||PostNL||3 business days||starting from € 15|
All deliveries require a signature and will be offered for collection at the nearest pickup location to the delivery address after 1-2 failed delivery attempts. Total shipping costs depend on the total weight of the order, the shipping country, and the shipping method. Shipping fees are automatically calculated and added to your invoice amount during checkout.
We offer the following payment methods to our shoppers:
|SEPA Bank Transfer||SEPA Countries||Free|
|Klarna ‘Slice it’ (Installments)*||Germany||3.75% of the invoice amount|
|Klarna Pay Later*||Germany and Netherlands||3.75% of the invoice amount|
|Credit Card – Pay Later (Visa and MasterCard only)**||All countries||Free|
* Klarna Pay Later / Slice it: During checkout, you are required to submit your payment request to Klarna either as a new or returning customer. Once Klarna has approved your application, we will ship your order to you. Klarna will email you the payment link you need to pay for your order through the Klarna consumer portal on klarna.com or in the Klarna app.
** Credit Card – Pay Later: During checkout, you are required to provide your credit card details. We will reserve the total invoice amount on your credit card while we evaluate your payment request. Upon approval, we will ship your order to you but will charge your credit card only after you have physically received the products. The actual payment (capture) occurs between 1 – 3 days after the completion of your order.
All applicable transaction fees will be added to your invoice amount automatically during checkout.