Complaints

Filing complaints

We are very sorry to hear that you are unhappy about the service we have provided. Know that we value your feedback and will do our best to resolve your issue the best way we can.

How to proceed

  • We are committed to resolving your complaint. You can contact us directly by clicking here or by filling out our complaint form below. We will reply within 14 days of receiving your complaint.
    Please enter your email, so we can follow up with you.
  • Not satisfied? You can also submit your complaint to the arbitration committee Thuiswinkel or the European Commission’s online dispute resolution platform.